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brittbrittboboName: Brittany

Length of time working here: Since July 2013

Do you have any pets?

I recently adopted a Spaniel mix named Bowie! He loves to play with the other dogs here and is everyone’s best friend :) I also have a Yorkie named Ozzy :)

What do you like to do in your spare time?

I like to go to the dog park and go on hikes with Bowie, read and binge on Netflix marathons ;p

What is your favorite part about working at PPP?

Getting to bring my best friend to work with me :)

Funniest/Favorite PPP moment:

I love singing and dancing with the dogs and watching their “don’t quit your day job ” expressions :p

For the past 7 weeks, Pampered Pooch Playground and other members of the Twin Cities Dog Daycare Association have been collecting food and money for Red Lake Rosie’s Rescue.  You can donate in our lobby until December 15th!!  Watch the video below to see exactly where the food and money is going!

 

melissacyrusName: Melissa

Length of time working here: May 2009

Do you have any pets?

Cyrus the tri-pod Min Pin!  He lost his leg to a bad infection in December 2012 but don’t feel bad for him… he doesn’t let it stop him from getting treats and keeping other dogs in line!  He’s so good at walking/running around and can even do a one-armed play bow :)

What do you like to do in your spare time?

I’m originally from Green Bay so I’m a die-hard Packer fan :)  I LOVE cheering on the Packers!  Go Pack!  I also like to work out, play sports, go to the dog park and hang out with my friends.

What is your favorite part about working at PPP?

I love getting to know all the different personalities that dogs have.  I also enjoy getting to know all the clients!

Funniest/Favorite PPP moment:

One time, I was cleaning the outdoor play area and when I came in, Ellen screamed and started pointing at me!  I had no idea why she was screaming so I jumped around too!  Turns out I had a huge cicada bug on my shoulder :)

kaitlinName: Kaitlin aka Kaiti

Length of time working here: June 2013

Do you have any pets?

I have a Pug named Daisy and a Boston/Pug mix named Deuce!  For Halloween, we dressed up Daisy as a SteamPug (instead of steampunk) :)

What do you like to do in your spare time?

In my spare time, I like to take the dogs for walks with my husband, go camping and canoeing :)

What is your favorite part about working at PPP?

Getting to play with all the dogs and getting to know all their different personalities!

Funniest/Favorite PPP moment:

Any moment that involves Rufus, the chocolate lab.  He’s so funny!

kellyName: Kelly

Length of time working here: April-November 2012 and again June 2013-present

Do you have any pets?

I have an Australian Shepherd named Sydney and a Rat Terrier/Chihuahua mix named Brody

What do you like to do in your spare time?

In my spare time I like to work out, do yoga and go to the lake.  Basically any outdoor activity! :)

What is your favorite part about working at PPP?

Getting to know all the dogs and their different personalities!  I also like building relationships and becoming close with the dogs that come on a regular basis!

Funniest/Favorite PPP moment:

When the air conditioning broke last summer and our awesome bosses got us Dairy Queen to keep us from melting :)

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Name: Lia

Length of time working here: April 2013

Do you have any pets?

I have a yellow lab/malamute mix named Paige!  She’s a very sweet, old lady :)

 

What do you like to do in your spare time?

I like being outdoors!  Camping, fishing, snowboarding and spending time at the dog park :)

What is your favorite part about working at PPP?

Playing with dogs all day – what could be better?!

Funniest/Favorite PPP moment:

I love when the dogs are just as excited to see you as you are to see them!

vanessaName: Vanessa

Length of time working here: Since the beginning of time (PPP time, that is!)

Do you have any pets?

I have a Cockapoo named Mr. Boo Jefferson and a demon kitten named Captain Chowder Fezziwig :p  Mr. Boo and Chowder for short!

 

What do you like to do in your spare time?

What is “spare time”? :)  I like downhill skiing, running, biking, working on the new house I have with my hubby and cheering on the Red Sox and Patriots (I’m a Boston native!)

What is your favorite part about working at PPP?

I’m a CVT so happy, healthy, silly dogs are a nice break from the medical side of things!

Funniest/Favorite PPP moment:

When we first opened, I accidentally flooded Waggers Way :)

It is no secret… The Linden Hills Woofstock is on of our favorite events of the year, which is why we have sponsored it for the the past 5 years!  Last Saturday, Todd Walker from FOX 9 stopped out to the Bubbly Paws booth to see what fun things we had going on.  A big thanks to Off Leash Collars for use of Ping (the black lab).  Also featured in the segment is Kay Elliott who wrote the children’s book, SunDogs.

 

doggy daycare in minneapolis, mn

Roxy waiting while the located the doggy ice cream!

As I am sure you are aware, Pampered Pooch Playground is in the “Service” business…. Not only do we cater to our 4 legged friends at doggy daycare, but we also have to cater to their 2 legged parents!  With every employee we hire, we always stress how important it is to provide outstanding customer each and every time the interact with everyone!  I also personally feel that the art of providing good customer service is a thing of the past.  This was proven to me last week by 2 larger companies.  I don’t want to bore you with all the details, so I will share one quick story!

Last week Trycia and Roxy went to pick up more of the doggy ice cream that we ordered for Pampered Pooch Playground and Bubbly Paws from a local wholesaler.  (Side note, we hate to order from wholesalers, and prefer to deal directly with the manufactures when possible as most of the brands we carry are smaller and not found in big box stores).  We placed the order 3 days prior on their website.  When Trycia and Roxy went to pick it up, the order was nowhere to be found.  The receptionist behind the desk tried to make excuses and ended up blaming us for not ordering it correctly (their online system looks like it was built in 1994 and never updated).  Then they had to wait another 60 minutes for someone to walk to the freezer and pick up 20 boxes of doggy ice cream.  Never once did they say “Sorry for the wait”.  Since it was hot out, Trycia brought Roxy into their lobby and they both waited there.  While they were waiting I emailed our sales contact there and explained what happened.  after 7 days and 3 emails to him, he never emailed back.  I did mention this on their facebook page, and after some hounding their “marketing manager” contacted me and blamed it all on their old computer system.  Honestly, if they would have offered a $20 credit towards a future purchase would have gone farther with me.
This might not be a big deal to many people, but as a business owner, Trycia time is valuable.  There are many things should have been getting done at the doggy daycare, rather than waiting for someone to walk (or in this case crawl really slowly)  to a freezer to get the doggy ice cream! What really annoys me is I have to keep hounding the sales person for a response to my email and say “I’m Sorry”!.  I wish we had another local wholesaler that we can order from, but they are the only ones in the area that carry it and the manufacturer will not sell directly to stores.  I guess when you are a small locally owned business, you are not as important as the big box stores that order millions of dollar each year.

This being said, if anyone ever has an issue, please reach out to me and we will do our best to make it right.

Thanks for all your loyalty and supporting our small business!

Keith

 

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