Email Issue

On Saturday, October 15, 2016 we received notice that one of our email accounts was hacked to send spam phishing emails.  Google, our email provider, notified us 15 minutes after the activity and the account was disabled and the issue was stopped.  The email sent a fake document from Docusign with a link to click.  Once the link was clicked, it asked for your email address and password.    Google has opened an investigation and confirmed that this hacking attempt did not originated from within the United States.

If you simply clicked the link, there is nothing to worry about.  If you entered an email address and password, please change the password for that email account and any other accounts that use the same combination.

This issue affected a small amount of our customers, but we feel that we need to be open and honest with what happened.  Poochworks, our reservation system was not affected by this.  All credit cards stored with us are fully encrypted on Authorize.net.  As a precaution, all master passwords were changed and a security scan was run; we passes with flying colors.  

We are truly sorry for any inconvenience this might have caused.  Please contact us if there is anything we can do.  Here is a great link on how to avoid being the victim of phishing scams.

 

Keith