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snowmagedon at doggy daycare in Minneapolis, MNI sometimes compare Pampered Pooch Playground to an airport… People always depend on us and you need to be on top of the snow and weather!  Yesterday we had tons of snow, which means tons of snow blowing and shoveling!  We have a service that takes care of the parking lot and walkways, but we handle out outdoor play area.  I arrived at the doggy daycare Sunday morning around 5:30am to help get the outside play area ready for the day.   We have to get as much snow out as soon as possible because once the dogs pack it down, we will have an icy play area all winter long  (We learned this the first year when we had gravel outside… wow, what a nightmare that was to try to keep clean!).  After about 2 solid hours the play area was finally ready to be used.  A highlight was watching the dogs run outside and have fun playing in some of the snow that I had not removed!! The trick is to keep it clean, so I returned around 3pm to clean it again.  Don’t think that is where the fun ends, I also went in today around 6am to make sure all the snow was removed once again.  I don’t trust a service to clean out outside area, the fake grass we have can be fragile, and when I clean it off, I know it was done correctly!  4 years ago we upgraded from the gravel we had outside and it was the best decision ever!  You can’t run a snow blower over gravel, but it works great on fake grass. A highlight was watching the dogs run outside and have fun playing in some of the snow that I had not removed!!

Oh, in between trips to the doggy daycare, I shoveled the walkways at our house, took Roxy to the dog park so she could play in the snow and baked gingerbread cookies with Trycia.  Wow, it was a busy day!

Hope everyone had fun with the snow!

Keith

Earlier in the week we were contacted by KDWB asking if we wanted to help with Dave Ryan’s Christmas Wish. Our donation would help a Twin Cities family in need this holiday season and make sure their dog was taken care of! How could we say no to this! Since then, we have gotten emails from many people thanking us for our generous donation, and others asking if they could hear the whole story of where our donation went. You can Click Here to download the MP3 of the story or hit the play button below.


Have a great day!

Keith

Get ready for some pretty cute doggy holiday pictures!  I saw this while I was at the gym and really needed to share these cute pictures.  So if you are looking for a holiday picture idea, here ya go!

Click Here to see the pictures I am talking about.

Have a good night!

Keith

 

 

 

custom dog beds in MinneapolisToday, Trycia and I were standing in the lobby at the doggy daycare, and this lady walked in with a a bunch of Blankets to donate to the Great Minnesota Pet Food Drive sponsored by The Twin Cities Dog Daycare Association!  Each one was hand made and she just started a company to custom make them for people.  . If you would like a custom dog Blanket you can email Kristine  at skg@usinternet.com. We did have a few people eye the Green Bay Packers Blanket (so we have it under lock and key).

The pet food drive is going amazing.  Thanks to our wonderful customers we have collected over 1500 pounds of food!  If you have not donated yet, you can do it on our website by clicking here or in our lobby!

Have a great night!

Starbarks doggy daycareAs many of you know, we love being a small business, and really do try to support other small businesses.   I just came across this story of how Starbucks Coffee is going after a dog daycare called Starbarks.  Yes, the logo even looks like the Starbucks logo with the green.  Normally I would defend the small business, but I really do think this is an infringement of the Starbucks name and logo.

I am aware of many doggy daycares that have names very close to those of large companies, Urban Outsitters in Chicago comes to mind.  The big difference with Urban Outsitters is the logo does not look close to the Urban Outfitters logo.  We actually visited this daycare a few years ago when I was visiting my family in Chicago.  I feel that when you pick a name that is close to a large company, you are just setting yourself up for trouble.  No small businesses have that type of money to defend themselves, so why even start a battle! I am not an attorney, but I just wanted to offer my opinion ;) It will be interesting to see how this ends.

Just to get some national media attention, I think we will change the name of Pampered Pooch Playground to NeimanBarkus!

There ya go… my .02 for the night.

Keith

Great doggy daycare customer service in Minneapolis

Roxy takes all of our customer comments very seriously!

As many of you know or hopefully have noticed, we stress the importance of outstanding customer service with all of our staff.  There have been a few times where I have called out companies for not providing great service  (see the Jimmy John’s post).  Last night we went out to eat with a few of our friends and Trycia ordered a veggie burger. When the food came out it was obviously not a veggie burger.  Trycia quickly brought it to their attention and they re-made it… Then the manager came over and apologized profusely and offered to comp our entire table for the dinner and drinks we had!  WOW!! That is crazy!! That is how we try to do things at Pampered Pooch Playground and when we make a mistake (which happens), we try to always make it right!  I talked to the manager after and told him how we owned a small business and that we would have handled it in the same way.   Since it was handled so well, we stayed longer than we normally would have and spent more on drinks!  It really is just great to know that other places go over the top to fix things!

Have a good day!

Keith

Minnie at Doggy Daycare

Minnie was one of the dogs that loved having Brent play with them in the Ruff House!

This past week we have been really busy putting the finishing touches on our new website we have nicknamed PPP 3.0!  Minnie’s mom sent me an email the day after our new website launched and after reading the staff page, noticed that Brent was not listed on there anymore.  Brent has been working for us for about 2 years and he just moved to the west cost, and we were really sad to see him leave!  He loved working with the dogs, and was one of the dogs favorite employees in the Ruff House.  Normally we put a Facebook post up on someones last day, and I feel really bad that is slipped through the cracks.  His last day was Thanksgiving,  So I guess a full blown blog post is almost cooler!  We miss him and wish him the best of luck!

Have a good night!

Keith

 

As many of you might know, we were one of the founding members of the Twin Cities Dog Daycare Assoication, which helps to set standards of care in a dog daycare setting.  Channel 5 did a story last night, which explains why we are part of thig group. Channel 5 visited one of the member daycares in the Twin Cities to learn more.

This past Thursday we kicked off the first annual Twin Cities Dog Daycare Association’s “Great Minnesota Pet Food Drive”.  I am so honored to work with such a great group of doggy daycares and raise food and money for local pet rescues.  We have turned this into a friendly competition to see which dog daycare can collect the most food and money and we need your support!  You can donate in our lobby or online by clicking here.  We have some great incentives for anyone that donates including free doggy daycare and $5 off at Bubbly Paws.

Thanks so much for helping us help pets in need this holiday season!

Keith

 

 

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