Earlier in the week we were contacted by KDWB asking if we wanted to help with Dave Ryan’s Christmas Wish. Our donation would help a Twin Cities family in need this holiday season and make sure their dog was taken care of! How could we say no to this! Since then, we have gotten emails from many people thanking us for our generous donation, and others asking if they could hear the whole story of where our donation went. You can Click Here to download the MP3 of the story or hit the play button below.
Have a great day!
Have a good night!
The pet food drive is going amazing. Thanks to our wonderful customers we have collected over 1500 pounds of food! If you have not donated yet, you can do it on our website by clicking here or in our lobby!
Have a great night!
I am aware of many doggy daycares that have names very close to those of large companies, Urban Outsitters in Chicago comes to mind. The big difference with Urban Outsitters is the logo does not look close to the Urban Outfitters logo. We actually visited this daycare a few years ago when I was visiting my family in Chicago. I feel that when you pick a name that is close to a large company, you are just setting yourself up for trouble. No small businesses have that type of money to defend themselves, so why even start a battle! I am not an attorney, but I just wanted to offer my opinion It will be interesting to see how this ends.
Just to get some national media attention, I think we will change the name of Pampered Pooch Playground to NeimanBarkus!
There ya go… my .02 for the night.
As many of you know or hopefully have noticed, we stress the importance of outstanding customer service with all of our staff. There have been a few times where I have called out companies for not providing great service (see the Jimmy John’s post). Last night we went out to eat with a few of our friends and Trycia ordered a veggie burger. When the food came out it was obviously not a veggie burger. Trycia quickly brought it to their attention and they re-made it… Then the manager came over and apologized profusely and offered to comp our entire table for the dinner and drinks we had! WOW!! That is crazy!! That is how we try to do things at Pampered Pooch Playground and when we make a mistake (which happens), we try to always make it right! I talked to the manager after and told him how we owned a small business and that we would have handled it in the same way. Since it was handled so well, we stayed longer than we normally would have and spent more on drinks! It really is just great to know that other places go over the top to fix things!
Have a good day!
This past week we have been really busy putting the finishing touches on our new website we have nicknamed PPP 3.0! Minnie’s mom sent me an email the day after our new website launched and after reading the staff page, noticed that Brent was not listed on there anymore. Brent has been working for us for about 2 years and he just moved to the west cost, and we were really sad to see him leave! He loved working with the dogs, and was one of the dogs favorite employees in the Ruff House. Normally we put a Facebook post up on someones last day, and I feel really bad that is slipped through the cracks. His last day was Thanksgiving, So I guess a full blown blog post is almost cooler! We miss him and wish him the best of luck!
Have a good night!
As many of you might know, we were one of the founding members of the Twin Cities Dog Daycare Assoication, which helps to set standards of care in a dog daycare setting. Channel 5 did a story last night, which explains why we are part of thig group. Channel 5 visited one of the member daycares in the Twin Cities to learn more.
Thanks so much for helping us help pets in need this holiday season!
Thanks to all of our doggy daycare dogs that came out to our 5th annual Woof ‘n Treat dog Halloween party! Check out all the fun that happened!