Roxy takes all of our customer comments very seriously!
As many of you know or hopefully have noticed, we stress the importance of outstanding customer service with all of our staff. There have been a few times where I have called out companies for not providing great service (see the Jimmy John’s post). Last night we went out to eat with a few of our friends and Trycia ordered a veggie burger. When the food came out it was obviously not a veggie burger. Trycia quickly brought it to their attention and they re-made it… Then the manager came over and apologized profusely and offered to comp our entire table for the dinner and drinks we had! WOW!! That is crazy!! That is how we try to do things at Pampered Pooch Playground and when we make a mistake (which happens), we try to always make it right! I talked to the manager after and told him how we owned a small business and that we would have handled it in the same way. Since it was handled so well, we stayed longer than we normally would have and spent more on drinks! It really is just great to know that other places go over the top to fix things!
Have a good day!
Keith
Minnie was one of the dogs that loved having Brent play with them in the Ruff House!
This past week we have been really busy putting the finishing touches on our new website we have nicknamed PPP 3.0! Minnie’s mom sent me an email the day after our new website launched and after reading the staff page, noticed that Brent was not listed on there anymore. Brent has been working for us for about 2 years and he just moved to the west cost, and we were really sad to see him leave! He loved working with the dogs, and was one of the dogs favorite employees in the Ruff House. Normally we put a Facebook post up on someones last day, and I feel really bad that is slipped through the cracks. His last day was Thanksgiving, So I guess a full blown blog post is almost cooler! We miss him and wish him the best of luck!
Have a good night!
Keith
As many of you might know, we were one of the founding members of the Twin Cities Dog Daycare Assoication, which helps to set standards of care in a dog daycare setting. Channel 5 did a story last night, which explains why we are part of thig group. Channel 5 visited one of the member daycares in the Twin Cities to learn more.
This past Thursday we kicked off the first annual Twin Cities Dog Daycare Association’s “Great Minnesota Pet Food Drive”. I am so honored to work with such a great group of doggy daycares and raise food and money for local pet rescues. We have turned this into a friendly competition to see which dog daycare can collect the most food and money and we need your support! You can donate in our lobby or online by clicking here. We have some great incentives for anyone that donates including free doggy daycare and $5 off at Bubbly Paws.
Thanks so much for helping us help pets in need this holiday season!
Keith
Thanks to all of our doggy daycare dogs that came out to our 5th annual Woof ‘n Treat dog Halloween party! Check out all the fun that happened!
We were invited to the KARE 11 studios to talk about the Woof ‘n Treat dog Halloween party!
Fox 9 stopped out at Bubbly Paws Dog Wash to talk with Trycia and Keith about the 5th annual Woof ‘n Treat dog Halloween Party. Check out the 4 segments below. (For those of you who don’t know, we also own Bubbly Paws Dog Wash)
Yesterday I was talking with one of our doggy daycare customers in the lobby and they asked me, if we were ready for our Woof ‘n Treat party this Saturday. Yes, we are! This year has been even harder than in other years because we invited all the stores at Excelsior and Grand (where our other business, Bubbly Paws is located), to be part of the fun. The great thing about having all the stores be part of it means there is so much more for everyone to do, but planning the event means so much more to coordinate. All the stores are very excited for this fun event! 100% of the money raised goes directly to Homeward Bound Rescue, which is why we we do this event!! I love our Halloween party which is why we keep adding to it each year, and this year is no different. Have a good day!
Keith
The dog was scared, this was the best picture Trycia could snap.
I was driving to South Minneapolis on Tuesday afternoon from the Doggy Daycare and I got a call from Trycia and she said she was helping to catch 2 stray dogs near our house along with another person that stopped and helped. I guess this had been going on for 30 minutes and the 2 small dogs were really scared. I was going to make a few stops, but ended up going over to help, but I was about 5 minutes too late. They were able to catch one of the dogs that was wearing a collar with phone number on it. They called the number and the owner of the dogs came right over (from about 10 blocks away), and the other dog rand right to her! What a great story and happy ending!
Have a good weekend!
Keith
