As many of you know or hopefully have noticed, we stress the importance of outstanding customer service with all of our staff. There have been a few times where I have called out companies for not providing great service (see the Jimmy John's post). Last night we went out to eat with a few of our friends and Trycia ordered a veggie burger. When the food came out it was obviously not a veggie burger. Trycia quickly brought it to their attention and they re-made it... Then the manager came over and apologized profusely and offered to comp our entire table for the dinner and drinks we had! WOW!! That is crazy!! That is how we try to do things at Pampered Pooch Playground and when we make a mistake (which happens), we try to always make it right! I talked to the manager after and told him how we owned a small business and that we would have handled it in the same way. Since it was handled so well, we stayed longer than we normally would have and spent more on drinks! It really is just great to know that other places go over the top to fix things!
Have a good day!